The other week I had an electrician come to my house to do some basic maintenance work. Nothing major, just a couple of hours of fixing some light fittings and changing the position of a few power points. I’ve used this chap several times before and have always considered him to be professional and a really good operator.
A few hours after the electrician left, I received an email with his invoice attached. Even though he was at my house for about 2 hours he provided me with a detailed, itemised and easy to understand bill. I knew exactly what he was charging me for and I was pleased to pay the bill right away. The bill amount was $198.25. If a busy electrician can find the time and make the effort to provide his clients with completely transparent bills, how much more should an accountant, lawyer, consultant, adviser and the like provide the same? I’ve heard many stories from business clients, irrespective of their size or industry, receive bills from professional services firms saying something like: “For services provided during August 2013 ……. $18,575 + GST” Come on good people – is that fair to your client?
Until next time.