So being the responsible & mature husband, father and professional (yes you guessed right – my wife doesn’t read my blogs 🙂 ) I called my local mechanic (I’ve known Mike for years) first thing this morning and asked if he could replace the broken brake light bulb sometime today. Being the trooper that he is Mike told me to bring the car down any time that suited me and he would do it right away. What wonderful customer service!
I dropped off the car at Mike’s workshop and told him I’d be back in a couple of hours – he offered to do it there and then but I didn’t think that was fair. A couple of hours later I walked into his office and paid the bill and asked him how business was going. Mike has been in business for more than 20 years and made a most telling statement to me about his accountant in reply to a something I had learned the other day about how the Australian Tax Office treats business credit card purchases which he found useful & interesting.
This is what Mike said:
I really hate that. Why did I have to learn from a customer about how the ATO treats those things and not be told by my own accountant? You know what he’ll say if I raise it with him? Mike – you didn’t ask me about it. How can I ask him about it? I don’t know what I don’t know!
What a most intriguing statement – “I don’t know what I don’t know”
Is it fair for accountants to read the mind of their clients and tell them everything about everything? I’m not sure about this. Lets have a talk about it next post.
See you soon,