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Good invoices equates to good business

The other week I had an electrician come to my house to do some basic maintenance work. Nothing major, just a couple of hours of fixing some light fittings and changing the position of a few power points. I’ve used this chap several times before and have always considered him to be professional and a really good operator.

A few hours after the electrician left, I received an email with his invoice attached. Even though he was at my house for about 2 hours he provided me with a detailed, itemised and easy to understand bill. I knew exactly what he was charging me for and I was pleased to pay the bill right away. The bill amount was $198.25. If a busy electrician can find the time and make the effort to provide his clients with completely transparent bills, how much more should an accountant, lawyer, consultant, adviser and the like provide the same? I’ve heard many stories from business clients, irrespective of their size or industry, receive bills from professional services firms saying something like: “For services provided during August 2013 ……. $18,575 + GST” Come on good people – is that fair to your client?

Until next time.

James E

How professional are you?

Scanning the web the other day I came across an interesting article published back in 2005 by a group called the Appraisal Institute. Although the original intent was to help professional appraisers (i.e. valuers) the following professionalism tenets can serve as guideposts for all of us. (I’ve made some slight adjustments to better suit the purpose of this blog)

Ethics/Integrity: The professional adviser strictly adheres to all applicable standards and ethical rules and acts with honesty and integrity in the performance of all their services.

Competency: The professional adviser develops competency through advanced education, continuing education and experience; relies on education and experience to develop judgment and sound reasoning; and continually strives to improve his or her knowledge and skills.

Image: The professional adviser strives to present a positive image of the profession to clients and to the public.

Services: The professional adviser strives to consistently provide high-quality services, reports and other products to clients and other users of their services.

Reliability: The professional adviser strives to meet commitments to made to their clients.

Accountability: The professional adviser recognizes and accepts responsibility for his or her actions.

Public Trust: The professional adviser recognizes the vital role that appraisers play in the well-being of our society and strives to promote and maintain a high level of public trust and confidence in the profession.

Courtesy: The professional appraiser strives to act with civility and courtesy to all.

Membership in a professional association: The professional adviser joins and actively participates in a professional association and in the processes of self-regulation.

I must say the above list is not a bad starting point. How do you rate on the above checklist?

All my best,

James

Just how professional are you?

Scanning the web the other day I came across an interesting article published back in 2005 by a group called the Appraisal Institute. Although the original intent was to help professional appraisers (i.e. valuers) the following professionalism tenets can serve as guideposts for all of us. (I’ve made some slight adjustments to better suit the purpose of this blog)

Ethics/Integrity: The professional adviser strictly adheres to all applicable standards and ethical rules and acts with honesty and integrity in the performance of all their services.

Competency: The professional adviser develops competency through advanced education, continuing education and experience; relies on education and experience to develop judgment and sound reasoning; and continually strives to improve his or her knowledge and skills.

Image: The professional adviser strives to present a positive image of the profession to clients and to the public.

Services: The professional adviser strives to consistently provide high-quality services, reports and other products to clients and other users of their services.

Reliability: The professional adviser strives to meet commitments to made to their clients.

Accountability: The professional adviser recognizes and accepts responsibility for his or her actions.

Public Trust: The professional adviser recognizes the vital role that appraisers play in the well-being of our society and strives to promote and maintain a high level of public trust and confidence in the profession.

Courtesy: The professional appraiser strives to act with civility and courtesy to all.

Membership in a professional association: The professional adviser joins and actively participates in a professional association and in the processes of self-regulation.

I must say the above list is not a bad starting point. How do you rate on the above checklist?

All my best,

James